Contents

Introduction. 2

Impact of Technology on Business. 2

References. 4

Methods of Assessing the Effectiveness of Training and Development Programs

Introduction

The two main methods that are widely used to assess the effectiveness of training and development programs are the Kirkpatrick Model (Bates, 2004) and Rae Model (Rae, 2002). The Kirkpatrick Model is based on four levels. The first level is the reaction, whereby participants complete a feedback questionnaire and also make informal comments about the program. The second level is learning, whereby supervisor reports are prepared and on-the-job assessments made. The third level of assessment is behavior. At this level, self-assessment questionnaires are completed, on-the-job observation is made, and reports from peers, customers, and participants’ managers are prepared. The last level is the results. It involves an analysis of financial reports, interview with the sales manager, and quality inspections.

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The Rae Model defines the process of assessing the effectiveness of training and development programs using sixteen stages. The first stage is the analysis of training needs. It is followed by designing of the process of evaluation, establishment of a business framework for implementation in the post-training stage, and pre-course assessment of attitudes, knowledge, and skills. Next, pre-course briefing by the line manager is conducted. This is followed by start-of-course testing and thereafter interim assessment. Some of the other stages included in this model are learner action planning, long-term follow-up, and analysis of value and cost effectiveness. The last stage in this model entails making an assessment with a view to prepare a report on the overall achievement of the training and development program.

Impact of Technology on Business

Recent technological advancements have revolutionized business. The greatest impact of technology on business is being felt in the field of communication. It has become the norm for most business operators to install information technology systems for purposes of facilitating communication via the Internet. Consequently, it has become much easier for information to be shared among business divisions situated in different parts of the world. As communication across countries and continents becomes increasingly effective, companies are being compelled to widen their market scope, leading to increased international competition.

References

Bates, R. (2004). A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence. Evaluation and Program Planning, 27(3), 2004, 341–347.

Rae, L. (2002). Assessing the Value of Your Training: The Evaluation Process from Training Needs to Report to the Board. Aldershot: Gower Publishing Company.