Question

Prepare a 10-minute presentation (10-15 slides, not including title or reference slide) on organizational culture and values.

Describe how alignment between the values of an organization and the values of the nurse impact nurse engagement and patient outcomes.
Discuss how an individual can use effective communication techniques to overcome workplace challenges, encourage collaboration across groups, and promote effective problem solving.
Identify a specific instance from your own professional experience in which the values of the organization and the values of the individual nurses did or did not align. Describe the impact this had on nurse engagement and patient outcomes.
While APA style format is not required for the body of this assignment, solid academic writing is expected and in-text citations and references should be presented using APA documentation guidelines, which can be found in the APA Style Guide, located in the Student Success Center.



This assignment uses a grading rubric. Instructors will be using the rubric to grade the assignment; therefore, students should review the rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.



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Answer

Organizational values

Contents

Introduction. 2

Impact of Values Alignment on Nurse Engagement and Patient Outcomes. 3

Use of Effective Communication Techniques to Overcome Workplace Challenges. 5

Instance Based on Personal Professional Experience. 6

References. 7

Introduction

            Every individual has a set of beliefs that he/she deems to be good or bad largely due to our innate nature as human beings as well as the environment in which we are nurtured. Nurses often have their own individual beliefs in action about what is important or unimportant, what is good or bad, or even which course of action is worthy or worthless. These beliefs often form the basis to which individuals make decisions about a certain course of action or occurrence. For instance, some people believe in the values of integrity, honesty, trust, truth, etc. This paper describes how alignment between the values of the organization and those of nurses affects nurse engagement and patient outcomes as well as ways through which effective communication techniques can be used to overcome work challenges and promote effective problem-solving.

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            Argandoña (2003) defines values as central beliefs or desires regarding desirable behaviors that transcend specific situations and guide decision making and evaluation. As such, values are an integral aspect of our way of acting and being that shapes our character. Personal values are the deepest and most influential drivers of personal action. They are people’s conviction of what is morally upright or bad and are often invoked when making decisions or resolving conflicts. Nurse individual values help in mediating ethical decisions in nursing practice and guide nurse interactions with patients, the public and other professionals (Karniele-Miller et al., 2011). Organizational values are shared values within an organization that serve to guide patterns of organizational behavior. Organizational values play a crucial role in guiding their actions and thoughts.

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            According to Fitzgerald and Desjardins (2004), numerous top performing companies abide by their core organizational values. Organizations that tend to share those values with their workers tend to record improved employee and organizational performance. As such, companies have endeavored to compose and share their organizational core values projected as value statements.Organizations stand to benefit from integrating their organizational values into every aspect of their operations especially those that revolve around organizational employees (Fitzgerald & Desjardins, 2004). This means that organizations stand to reap more benefits from integrating their values during the hiring of employees, reviewing employee performance as well as when rewarding or promoting employees. Similarly, incorporating organizational values during decision making and maintaining actions that are consistent with them also goes a long way in enshrining organizational values.

Impact of Values Alignment on Nurse Engagement and Patient Outcomes

            Organizational values serve to delineate acceptable standards that determine employee behavior in any given organization. One’s individual values often influence their choice of work place based on the level to which they align to the organizational values. This means that individuals often seek to measure the extent to which their individual values are consistent with or align to organizational values. Nurse engagement denotes the commitment to and fulfillment of nurses with their nursing jobs (Dempsey & Reilly, 2016). It can also be viewed in terms of nurse commitment to health organizations as well as their nursing profession. Important to note is that nurse engagement correlates with how patients experience health outcomes and the quality of health care provided.

            According to McNeese-Smith and Crook (2003), the absence of alignment between the individual values of nurses and organizational values decrease their job satisfaction as well as nurse effectiveness, which may in turn lead to nurse burnout and turnover. Personal values outline our existence as human beings by directing the priorities we live by. Nurse values are the basis by which nurses make choices both at work and outside work situations. They influence decision making that affect both the professional and personal lives of nurses. Organizational values serve to unite individual values of different people based on the idea that only those who share the same organizational values work in those organizations. When nurses seem to share values in the workplace, trust develops which results in employee loyalty and commitment.

            The alignment between personal values and organization values increases the sense of nurse engagement. Keith and Cianelli (2014) argue that engaged employees tend to be energetic at work, are strongly identified with their work and deem their occupation to be challenging as opposed to stressful. This implies that employees become vigorous in their work as opposed to being exhausted which results in increased effectiveness. In the nursing field, nurse engagement due to value congruency results in improved patient outcomes since the nurses are emotionally involved and committed to improve service delivery.Alignment of nurse values and organizational values results in nurse self-efficacy as nurses become more confident in their personal abilities to perform as expected by the organization. They are also able to make ethically sound decisions related to their nursing practice and work life, which increases their commitment to the profession and overall job satisfaction.

Use of Effective Communication Techniques to Overcome Workplace Challenges

            Like other professions, nurses are often faced with myriad problems in the line of duty. Problems can arise due to conflict interests between nurses or their patients and their families or due to misunderstandings. Similarly, nurses may be faced with scenarios that involve a clash between personal values and professional and organizational values. To ensure that they overcome these problems, it is imperative that nurses embrace measures that address these problems or prevent them from occurring. Effective communication techniques can be used by nurses and medical practitioners to overcome work challenges and promote effective problem solving.

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            Effective communication revolves around using words, behaviors or sounds to exchange information or express one’s feelings, ideas or thoughts to another person. Good organizations thrive due to effective communication channels between the management and employees as well as between the organization and their clientele and public. An individual can embrace different communication techniques to overcome work problems and promote effective problem solving. For instance, one can employ the silent treatment technique, which entails restraining to immediately answer your colleagues but remaining attentive to encourage them to volunteer more information. This could in turn help in problem solving by helping one to understand clearly the feelings ad concerns of their colleagues or patients.

            Active listening is also a vital communication technique that can help one overcome work challenges and promote effective problem solving. It allows one to understand what is being said which helps in forming rational and well-informed responses. Giving and receiving prompt and constructive feedback also helps in overcoming work challenges and promoting effective problem solving. It allows employees to rectify on their shortcomings without harboring grudges and helps in stress management. Being empathetic with others helps one discern how their emotions affect others and vice versa.

Instance Based on Personal Professional Experience

            Quality service delivery is one of the most revered values by heath service providers. Health care organizations endeavor to provide their patients and families with unparalleled health service in an environment that is healing and responsive. Having worked in various capacities and different hospitals that seek to provide quality health care to patients, I have often felt that this organization value touched my inner core. As an individual, I believe in doing the best I can to make the world a better place through my services. I have therefore felt obliged and happy to work in organizations I felt endeavored to alleviate patient suffering by offering quality health services. This has often translated into good patient outcomes owing to the fact that I am always optimistic and satisfied in my work place whenever I feel the organization is in line with what I believe in- giving quality service to alleviate human suffering. In conclusion, personal values are the deepest and most influential drivers of personal action. They are people’s conviction of what is bad or morally upright and are often invoked when making decisions or resolving conflicts. Organizational values are shared values within an organization that serve to guide patterns of organizational behavior.

References

Argandoña, A. (2003) Fostering Values in Organizations. Journal of Business Ethics, 45:15-28.

Dempsey, C. & Reilly, B. (2016). Nurse Engagement: What are the contributing    factors for       success? OJIN: The Online Journal of Issues in Nursing, 21(1): manuscript 2

Fitzgerald, G. & Desjardins, N. (2004). Organizational values and their relation to             organizational performance outcomes. Atlantic Journal of Communication,12(3): 121-       145.

Karnieli-Miller, O., Taylor, C., Inui, T., Ivy, S. & Frankel, R. (2011). Understanding values in a    large health care organization through work-life narratives of high-performing           employees. Rambam Maimonides Medical Journal, 2(4):e062.

Keith, L &Cianelli, R. (2014). Exploring the concept of nurse engagement related to patient         experience. HorizEnferm, 25(1): 109-113.

McNeese-Smith, D. & Crook, M. (2003). Nursing values and a changing nurse workforce:            Values, Age, and Job stages. Journal of Nursing Administration, 33(5): 260-270