Evaluation

Question

Write out the themes using the actual language not necessarily the same words though of the person interviewed.

Analyze the themes for basic value, assumptions, beliefs and expectations.

After completing your analysis, organize your summary by major themes.

Be sure to have an introduction with a thesis sentence and conclusion. I will upload the document.

Answer

Evaluation

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Evaluation

            The evaluation of a program is critical because it enables implementers to determine its effectiveness and to know whether it is meeting the expected needs of its clients and stakeholders (Shadish, Cook & Leviton, 1991). The analysis of programs to ascertain their impact is typically undertaken through carrying out surveys in which questions are asked, making assessments and obtaining feedback (Fitzpatrick, Sanders &Worthen, 2004). Specifically, an assessment of healthcare programs is profoundly important as it enables health care practitioners to determine the effectiveness of various health care approaches. In an interview with Patrick Sterling, the CEOof Sterling Group, one gets a sense in which certain themes and views can be brought out through assessment of the healthcare industry. In this interview, the examples provided are derived from the case of the Morris Heights Center.

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            The first theme that becomes evident in the interview is that of the importance of evaluating health care products. Sterling states that evaluation of healthcare programs is ideally done for improvement purposes. It requires that the evaluating authority knowsenough about the products and services being offered by the company, their goals, objectives as well as visions and mission for existence. The cost effectiveness of a health care program can also be determined through the evaluation of funding and analysis of accounts (Torrance, Thomas & Sackett, 1972). The basic value of this theme entails trying to establish the whole essence of evaluation and if it is really needed in organizations. Mr. Sterling expresses the view that a careful evaluation and analysis of a program greatly contributes to its improvement and betterment. One assumption that he has made by overlooking the facts, however, is that evaluation alone is needed for the improvement of a program to occur. This is not necessarily true as there are many other internal and external factors that come into play when determining the success of a program.

            The second theme that presents itself in the stated interview encompasses the actual evaluation process and procedures. Sterling describes the evaluation process as one that includes surveys every six months and close communication with all the shareholders of the business. This communication should be carried out through meetings, emails and reports. Evaluation also involves being able to adapt to working with different cultures and languages through integration of multilingual and diverse staff (Fitzpatrick, Sanders &Worthen, 2004).

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            In conclusion, the basic tenet of this theme may be described in terms of discussions that focus on the practicality or the actual performance of evaluation in the field. However, as per the interview, the assumption being made is that all the interviewees and people called upon to take the surveys will agree to the requests and comply with the guidelines provided. On the contrary, this is not always the case as some respondents turn out to be stubborn and non-responsive making it hard for the evaluator to obtain feedback.

References

Fitzpatrick, J. L., Sanders, J. R.& Worthen, B. R. (2004). Program evaluation: Alternative approaches and practical guidelines.London: Routledge.

Shadish, W. R., Cook, T. D. & Leviton, L. C. (1991). Foundations of program evaluation: Theories of practice. New York: Sage.

Torrance, G. W., Thomas, W. H. & Sackett, D. L. (1972). A utility maximization model for evaluation of health care programs. Health Services Research, 7(2), 118-135.